Great service but NOT equivalent car. Also cost too high for the car we were actually given.
P.Jarrett
Japan
Reviewed: Wed, Jan 8, 2025
About Adati:10.0/10
HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.
I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.
Terrible! Forced extra charges. The car shown in the rental pictures was from 2018, but the one I got was over ten years old. This company is a scam. Do not choose them.
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Customer Service
Great service but NOT equivalent car. Also cost too high for the car we were actually given.
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