Slow pickup, the car was in good condition, return process was very efficient. Allocate extra time.
Lawrence
Japan
Reviewed: Thu, Feb 6, 2025
About Choice rent a car:10.0/10
Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.
About QEEQ:9.0/10
Provide more details that there is no counter at the airport. It was not clear enough and had to call and ask.
The reserved vehicle model was a seven-seat Alphard, but upon pickup, it turned out to be an eight-seater. The rear seats were inconvenient to access, and the car was 10 years old, showing its age. It lacked Bluetooth, USB ports for connecting the phone to listen to music or use CarPlay, and everything was in Japanese. However, it could display Japanese television channels. The only redeeming factor was the good attitude of the customer service.
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Customer Service
Slow pickup, the car was in good condition, return process was very efficient. Allocate extra time.
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