I have booked cars multiple times through ZZCar and this is my first time leaving a review for AVIS, an international car rental company:
During the Chinese New Year in 2019, I went on a self-driving trip to Iceland and rented a so-called Land Rover Discovery Sport through ZZCar at AVIS. The cost wasn't high, 6000 RMB for 6 days including full insurance, which seemed like a great deal. However, I ended up with a compact SUV that didn't have enough space, severely affecting the travel experience. This is a serious case of deception or consumer misleading, and other customers have reported similar experiences.
The most frustrating and tormenting part was when returning the car. AVIS staff noticed a crack in the right rear mudguard and immediately charged 12000 RMB, yes, twelve thousand RMB. Everyone was shocked. How could a simple crack in a mudguard possibly cost 12000 RMB? After a long argument, the AVIS staff maintained a stiff attitude throughout, and I had no choice but to pay upfront. Fortunately, I had the full insurance and managed to claim compensation later, only losing a few hundred RMB due to the exchange rate difference, but it was still a very unpleasant experience.
They charged me $259.22 when I picked up the car, saying it was a fuel prepayment so I wouldn't have to refuel before returning it. However, we only used half a tank and received a message on the same day charging us another $65.33. Our car was in perfect condition and we had purchased full insurance through the rental platform. Please verify and provide an explanation!
We were grateful for the customer courtesy collection as it would have been difficult to get to the collection point at Reykjavik. This wasn't clear ath the time of booking the car.
About QEEQ:8.0/10
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Disappointing not to get a premium car.
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