Waited 10 hours to pick up the car, and the one provided didn't even have a spare tire. The vehicle was in terrible condition. When returning the car, they claimed there was damage to charge a fee. After showing them the video taken during pickup, they couldn't charge for the damage, but still insisted on a 1000 shillings cleaning fee, claiming the car was too dirty.
Overall, the service attitude is acceptable, and the pick-up and drop-off were quick. However, we were very unhappy with our return experience!
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