Avoid this company at all costs! Horrible experience throughout the three days of car usage. 1. We rented a 9-seater vehicle for 8 people. At the airport pickup, the staff decided to drop off other customers first because we had elderly and children who were slow to come out. We agreed to this, but ended up waiting for 30-40 minutes. Calling them was useless as the phone was either unanswered or the person on the line couldn't speak English. Eventually, we walked to their office to find them ourselves. 2. The car was in terrible condition. The exterior was full of dents and scratches, and the fuel tank was nearly empty when we got the vehicle. On the second day, the tire pressure warning light turned red. When we called the rental company, the person answering the phone still couldn't speak English, making communication impossible. We went to their office, and the staff told us it was fine and to keep driving. 3. The worst part came on the third day. At around 5 PM on the highway, the car suddenly displayed a warning about engine issues along with three or four red lights. Once again, the phone line was answered by someone who couldn't communicate in English. We had to contact the rental company through Zuzuche (the booking platform) while nervously driving to the hotel. The engine problem continued to trouble us, and Zuzuche was very helpful, contacting the rental company repeatedly. Finally, at 8:30 AM the next day, the rental company responded, saying the car was fine and could be driven as usual. Overall, their service attitude was poor, the vehicle condition terrible, and communication incredibly difficult due to the language barrier. Highly not recommended!
The car's condition was average, having already traveled over 90,000 kilometers. The tires were heavily worn, and the windshield fluid wasn't spraying. The highway toll information, which was supposed to be sent to my email according to the contract, has not been received. The car was relatively basic, with everything manual.
At Kayseri Airport, many rental car companies have representatives picking up clients, but the staff from Nissa Car Rental completely forgot about me. Their phone was unreachable, and to make matters worse, the location they provided was incorrect!
The pick-up and drop-off were easy, and the car was in good condition. However, they didn't accept AXA insurance and sold me their insurance, saying, "My car, my insurance" I asked QEEQ to cancel AXA insurance, and they did it. The pick-up and drop-off points are outside the airport, and they pick you up from the airport. I recommend them in total.
About QEEQ:10.0/10
It was great as I faced with a counter insurance and asked QEEQ to cancel the AXA insurance. They did it smoothly without any issues.
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