Alamo Antalya Airport Intl. Terminal 1 Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Adair Romeo

Turkey

Reviewed: Wed, Aug 7, 2024

About Alamo: 10.0 /10

The car pickup was at the Antalya domestic terminal exit, which was easy to locate. Since the Invincible model i20 was unavailable, they upgraded us to what seemed to be the domestic Tucson diesel version, 1.6T. It had strong power, excellent fuel efficiency, and a very spacious interior. My wife and kids were comfortable sitting in the back. There was no additional charge for the upgrade. Dropping off the car near Dalaman Airport took just three minutes to enter the terminal, which was very convenient, and the refund of the deposit was processed quickly.

About QEEQ: 10.0 /10

1 days rental

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Isidore Augustine

Turkey

1 days rental

Reviewed: Wed, Oct 9, 2024

About Alamo: 4.0 /10

1. The car provided had multiple scratches on the body, leading to a poor driving experience. Acceleration was very slow, and even with the pedal fully pressed on the highway, the speed only reached 80-90 km/h. 2. After picking up the car, I repeatedly requested a copy of the signed rental contract, but I still hadn't received it even after the deposit was refunded. 3. During the return process, the staff pointed out scratches on the wheel rims. I explained that the scratches were pre-existing and asked them to check their system's photos, but they claimed there were no photos for that area. I provided a video I had taken as proof of the original condition. The staff then started nitpicking, pointing out another scratch on the wheel rim. After struggling to find another photo on my phone to prove my point, the staff claimed the photo was unclear and intentionally made the process difficult, even though I was rushing to catch a flight. After some extended discussion, they finally said, 'It's ok, you can go.' Today, I received the deposit refund, but 1,100 yuan was deducted. I am currently consulting with the Zuzuche customer service team to follow up and request a fee breakdown.

About QEEQ: 8.0 /10