The rental staff were indifferent. Do not trust the rental company; if they ask you to buy insurance, do it; otherwise, they'll find a way to scam you later. I’ve rented from this company in other countries before and thought they were reliable, but I got scammed in Turkey. It was my mistake for assuming the insurance I purchased included full coverage. The store advised me to buy insurance, but I didn’t. When picking up the car, the staff quickly went over the vehicle, pointing out scratches, but I didn’t record a video myself. Unfortunately, they missed one spot, and I didn’t notice it. When returning the car, the staff claimed the scratch was new and not a typical scrape—it was a very deep mark. However, it was clearly old damage, but they insisted it was new since there was no photo evidence from pickup. I wasn’t told the repair costs immediately and was informed later. After returning home, I found out they charged over 3,000 RMB for repairs.
The pickup instructions on the app are incorrect. The process is handled at T1, and the car pickup is also at T1, right at the airport arrival exit. It's not at T2 as shown in the navigation. Luckily, I checked the reviews beforehand. Both pickup and drop-off are very convenient and efficient. The staff are very professional.
When picking up the car, the staff directly printed the contract and gave it to me to sign. I asked the staff, I booked for 1428 RMB, why is it now 1774 lira? They said the extra 300-plus was all taxes and that my booking through Zuzuche did not include taxes. I believed them. After I returned home, I asked the customer service of Zuzuche, and they told me that the additional charge was for insurance. Damn! The car rental company never mentioned anything about additional insurance! I finally understood that they completely took advantage of our lack of Turkish knowledge to add insurance arbitrarily! Everyone, please be cautious and don't fall into their trap!
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