The car rental pickup was chaotic, with over an hour of waiting in line—something I've never experienced in over a decade of renting cars internationally. When I finally got to the counter, the staff couldn't find the car I reserved and casually suggested I take whichever car they could offer, regardless of the category I booked. I had reserved a Ford Focus because I had two 24-inch suitcases and a large backpack, but they insisted on giving me a Mini. I explained my luggage wouldn't fit, and they told me the system showed a Focus, but they simply couldn't locate it. After struggling for a long time, we barely managed to cram my luggage into the trunk, needing to forcefully press it down to close the door. When I asked about the fuel type, the staff didn’t know and told me to check the contract. The car was new but lacked a rearview camera and adaptive cruise control, which I accepted. However, within 5 minutes of driving, a warning light came on indicating low tire pressure. I just dealt with it until returning the car. The return process, however, was very quick—the staff completely ignored the warning light. Given how busy they were, I imagine the next renter will take the car just as is, with no inspection likely to be done.
“A very Good and Comfortable Driving experiences at London”
About Alamo:10.0/10
I have a very good experiences on the car rental . when return car the Staff Name Marina . she was perfect and she guild us the best and help to drop us at the station.
Additionally , I have a very good and comfortable driving with the car .
“Good rental company with very well maintained cars”
About Alamo:10.0/10
Very fast and easy check in process. The staff at the counter was very helpful and did not try to push any insurance.. Car quality was good, in fact it was a new car..
About QEEQ:10.0/10
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