I reserved the car for 5:30 PM, but the rental company closed at 5:00 PM and charged me an extra 50 NZD. They didn't wait for me, and since we were unfamiliar with the place, we spent 40 NZD on a taxi to their office, only to find no one there! Instead, they left the car keys at a hotel front desk for me to pick up. There were no buses or taxis nearby, making it almost impossible to get there. Thankfully, we met a Chinese employee from another rental company who saw our plight and kindly drove us to the hotel, so we could finally get the car.
We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.
About QEEQ:8.0/10
We'd have liked more clear understanding that we were booking through a third party...
Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.
“Very positive experience overall, qeeq.com helped to make my trip very easy and enjoyable.”
About MODE:10.0/10
Very positive experience overall, MODE helped to make my trip very easy and enjoyable.
About QEEQ:10.0/10
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