Everything went smoothly. I have rented cars from them multiple times. The car was in good condition, and any damages on the car were clearly documented in the contract. The service staff were very efficient. Overall, a good experience.
At the counter, we repeatedly reminded them that we had already purchased insurance domestically and didn't need any additional insurance. However, taking advantage of our language barrier, they still added over 500 euros worth of insurance. This is blatant insurance fraud!!! Please, Zuzuche, contact the car rental company and get us a fair resolution!!!
Like: The staff was very nice, offered me nice upgrade.
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