They didn't provide a Volvo but gave a CX-5 with 120,000 kilometers on it. Clearly, it's not the same class of car, right? Pickup was scheduled at 9 AM, but the staff didn't arrive until 9:30 AM. The previous renters had just returned the car, so it was sent for cleaning. We waited more than an hour, and the staff took us directly to the car wash to pick up the vehicle. The car itself wasn't too dirty, but they still charged 40 Lari for the wash.
Having rented cars in 64 countries, this was the worst experience ever. I rented four cars from this company, and two of them were downgraded. A large MPV was replaced with a Toyota Prado, and they argued it is still a 7-seater like the MPV we booked! The worst part was, despite purchasing full insurance at the rental company when we picked up the car, when returning it, the Prado had a scratch less than a centimeter long, and the company claimed that we didn’t report it to the police or the insurance company, so the insurance was invalid, and we were forced to pay 1050 Lari (approximately 3000 RMB). This was the first time I heard that you need to report even without an accident. This company is just a Europcar franchise, full of tricks and lies. Their reviews on Google are all negative, which you can check yourself. If you plan to rent a car in Georgia, avoid this company to prevent any trouble; otherwise, you're likely to get caught in their schemes.
The staff greeted us at the airport exit when picking up the car and met us at the airport for the return.
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