“Goldcar is probably the worst rental car company in Europe. Impolite and mean people at the counter.”
About GOLDCAR:5.7/10
You are the worst rental car company in Europe, people at the counter are mean and disrespectful. Prices are competitive but I prefer to pay more and being treated as a human being. I would like to know if you would like to be treated the same way, if the answer is no, then act accordingly and train your people or fire them.
I was given the information that they “cannot” accept the third party insurance which it was surprising me because since I rented cars worldwide I never got this policy before. Actually I know they tried to sell me the insurance. When I insisted not to buy further insurance, they told me then they cannot let me rent the car. WTF!!! And it made me pay for 150 EURO more. Insane!
On uplifting the vehicle it was found to be very under powered for the road conditions. Contact was made with Goldcar Alacanti who were very helpful in relation to changing the car. On attending the car hire at the airport we were provided with another vehicle that had dirty seats, scratches and body damage not highlighted on the approved documentation. The car required an activation code for the entertainment system, Goldcar were contacted regarding accessing the code and advised they would call back but never did. We were overall very disappointed with the after care service of Goldcar.
About QEEQ:8.0/10
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