The Record staff was extremely unpleasant, threatening that if I didn't buy their €159 insurance, there was a high chance that the €1200 pre-authorization would be charged. They mentioned potential issues like tires being punctured by nails, making it seem as if they might have tampered with the car. Their attitude was very bad if you said no to the insurance.
The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3.
About QEEQ:10.0/10
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