The front desk staff was very humorous. I did a one-way rental and the return process was very simple. Overall, the service was really pleasant. It was my first trip abroad and I felt very happy.
The wait time while queuing for the car was very long, and the staff's efficiency needs improvement. We booked a BMW 2 Series, but they claimed it wasn't available and offered us a POLO instead, unless we paid extra for a different car. However, when we picked up the car, the BMW 2 Series was clearly parked next to the POLO, which felt deceptive. The car return location was also hard to find; we returned the car at Rome airport and drove around in circles before finally figuring it out with the help of airport staff. Overall, we will not rent from AVIS again.
Gave me the car with fuel door broken when make me pay for it
About QEEQ:10.0/10
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