Mode is a local car rental company in New Zealand. The vehicle condition is average but very affordable. Booking online in advance makes the pickup process very quick, and for returns, the deposit is refunded immediately after on-site confirmation. Overall, the experience was great.
Car was in great condition. Nice to drive, 360 deg visibility, seats were comfortable, air conditioning was excellent, cruise control was easy to use. Brakes might need some attention though, they were a bit juddery.
About QEEQ:9.0/10
Little bit of confusion trying to change the booking, but it got sorted in the end once I reached the right person. Other than that, the process worked a treat :)
The lady on pickup was unhelpful, and looked like she didn’t want to be there. The man on drop off was super lovely. But we wouldn’t use them ever again.
About QEEQ:10.0/10
Didn’t tell me there would be a $3000 bond until AFTER the booking was made. So I couldn’t cancel and get money to rebook somewhere else in short notice. Price of car hire with insurance ended up being twice as much as expected, and we were left with no other option but to continue with the booking upon arrival.
Came down for a funeral and I mucked up the pick-up time. Staff were helpful and sorted it out for me over the phone. Communication was clear and the whole process from booking to dropping the car back off again was super easy. It made my trip down stress free in that regards.
About QEEQ:10.0/10
Very easy to use, booking was quick and clear.
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