The day before departure, they automatically contacted us via WhatsApp. Most importantly, there was no rental deposit required. We were fined RM50 for a parking violation, and the QR code on the ticket didn’t allow us to pay the fine online since we didn’t have further details as renters. Ultimately, the rental company handled it, and we paid RM50 in cash when returning the car without being charged any additional processing fees. Great service!
Excellent, no flaws. The car had 40,000 kilometers on it, and we drove 3,600 kilometers in 2 weeks, spending 480 on fuel, which was very economical. There were no issues with the vehicle. Malaysians drive by the rules, and the parking lots are spacious and easy to park in. I am used to driving right-hand drive cars, so there were no problems.
First, this company doesn't have a physical store. The car pickup and drop-off are done at a gas station near the airport, which feels extremely unsafe.
Second, the car was in terrible condition and couldn't be exchanged. It had already driven 200,000 kilometers. The brake pads were squeaking, and there were mold spots in the seat crevices. This is the dirtiest and worst car I've ever rented in my life.
Finally, the staff had no concept of time. We waited for half an hour for the car, and the guy showed up very late. For the return, we arranged the return time more than an hour in advance on WhatsApp, but the guy did not adhere to it, leaving our whole family waiting in the car.
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