They said the reserved model was not available and suggested upgrading to an Audi A5 for additional cost. What a coincidence! I was tired and sleepy, so I agreed. The car was nice. The staff were quite detailed during pickup, explaining everything clearly. Also rented a GPS (BTW the Chinese GPS from Zuzuche suddenly stopped working :-). Staff were rather lax and casual during drop-off (relaxed?). Next time, I'll go with Hertz.
The entire process from car booking to return was smooth. Never had any issues. Pick up was fast. Got a Ford Fusion hybrid instead of the Chevy Malibu. Pro: Highly efficient car, so saved a lot on gas. Cons: Trunk space was limited so only able to store 2 luggages in the bag. Third luggage was at the back seat. Only had 2 of us so that was not an issue for us.
Like: I made the reservation through your website and when I arrived to Montreal airport, the counter employee mentioned that " I'm not able to take that car as the web is only for chines as I'm Canadian with Canadian driver license it's not permeated to get this offer " I just spoke with the manager, he was a very professional man and he gives me that Car, as I'm working overseas. I really would like to think this manger for making my vacation more easier.
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