EZU charged me $ 1500 for scratches in the car that were already there. I noticed that they did this to many customers upon reading reviews. EZU is practicing fraud and should be put out of business.
Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t.
Car was old, 87000k’s on it and badly damaged all round the vehicle.
We were hoping for a hatchback but ended up with a saloon. Luckily the boxed bicycle would just fit in. Having the bike caused problems at the airport pickup as the car couldn’t take the two of us as well as the bike. One of us had to wait for another vehicle. We did say we had a bike when we phoned to ask to be collected! Other than this small hitch, the whole process of getting the car was quick and straight forward. The staff were extremely pleasant.
About QEEQ:10.0/10
It was extremely easy and quick to book a car on Easyrentcars.
“Insurance reimbursement is taking forever, and very little update unless asked.”
About EZU:8.3/10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ:9.0/10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
Like: The pick up and drop off to the airport was quick and the guys were friendly and efficient by getting me on the road quickly as I had a six hour journey to complete
Like: Affordability Dislike: The car was not very clean, especially the windscreen on the inside
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Customer Service
EZU and EasyRentCars are Fraudulent
Relevant Reviews on EZU AUCKLAND AIRPORT
D.Reynolds
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View more >Dislike: The car was not very clean, especially the windscreen on the inside