The service was terrible and completely lacked compassion. The service was extremely poor. I booked at the airport hotel, but the store was closer to the hotel. After returning the car, they assisted with transportation but refused to drop me at the hotel entrance, insisting on dropping me at the airport shuttle stop instead. This forced me to walk with a large suitcase, which was highly inconvenient, especially since the road from the hotel to the airport shuttle was under construction. Absolutely inconsiderate and extremely frustrating.
The driver's license requirements stated on the Zuzuche app are incorrect. The store only accepts international driver's licenses, but the app lists requirements including notarized translations certified by the consulate. When picking up the car, they required an international driver's license to be issued on-site. Although Zuzuche reimbursed the cost for obtaining the license, the pickup process was delayed by over five hours. Overall, it was not a very satisfactory experience.
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