Although my English is not very good, using translation software was no problem. The staff were very patient and explained all the fees clearly. I chose the full-to-empty fuel policy. Especially during the return process, I accidentally drove into the departure parking area instead of the arrival parking lot where I was supposed to return the car. The parking area was too large, and I couldn't find my way to the correct spot. Fortunately, a staff member kindly assisted me in driving the car to the return location. Very nice! Returning the car was very convenient—just handed it over to the staff. The deposit was released quickly, much faster than the one-month wait they mentioned earlier. The car was in great condition, and I recommend bringing an iPhone to use CarPlay navigation and a phone holder. Overall, it was a great experience.
The process was very fast. They even gave us a choice between two cars. We booked a 7-seater Dodge but ended up with an 8-seater Kia, which was very comfortable. Both seating and luggage space were excellent for six people.
The location is right on the first floor of the Toronto airport terminal, very convenient. No extra sales push, just asked if I needed the super cover. Returning the car was a bit of a hassle due to the navigation issue. When we arrived, there were a few returns happening. They briefly checked the car and issued a receipt from a handheld device in no time.
The service is very patient, but it's all in English. Luckily, I had a friend there to pick me up, which solved everything smoothly. If you don't speak English, it could be troublesome.
About QEEQ:10.0/10
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