Great car but inconvenient pick-up location

M.Turner

Canada

Reviewed: Sun, Jul 14, 2019

About Routes: 7.7 /10

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.

About QEEQ: 10.0 /10

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Toronto Airport

R.Ekberg

Canada

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Fri, Sep 6, 2019

“Went smooth enough”

About Routes: 9.7 /10

Car was amazing. Little credit car hazel but still ok

About QEEQ: 7.0 /10

Canada

1 days rental

Large SUV | Dodge Durango or similar

Reviewed: Thu, Aug 22, 2019

About Routes: 8.3 /10

The car was excellent. It took some time to be collected at airport and to get sorted out at Routes. Staff were ok. I had a query about items on the bill and sent an email to Routes. Did not get a reply

About QEEQ: 9.0 /10

No complaints with Easyrentcars

P. Manzo

Canada

1 days rental

Full Size | Nissan Pathfinder 7 Seats or similar

Reviewed: Thu, Aug 15, 2019

“Ok. But too many restrictions on mileage. The ad says 3000+ km per rent max, but was told otherwise.”

About Routes: 6.0 /10

Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.

About QEEQ: 8.0 /10

P.Cater

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Fri, Apr 19, 2019

“Bring proof of renral insurance coverage.”

About Routes: 6.7 /10

The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.

About QEEQ: 10.0 /10

Great place to book a car rental at a good price. The price protector saved me another few dollars on an already great price.