The staff attitude was average. However, the car pickup process involved online signing without a physical contract and no prior notification to inspect the vehicle's condition. Luckily, I took some photos. When I returned the car, they claimed there was a scratch, but it was already there when I picked it up, yet they completely denied it. They wanted us to pay for it. Additionally, on the first day of driving, the tire pressure indicator showed an issue, followed by an oil level warning on the same day.
Picking up the car felt like opening a mystery box, but I got lucky this time. It was exactly the model I reserved. Even after driving nearly 2,000 kilometers around the island in the Volvo XC60, it felt effortless.
There were several people in line at the airport counter, but otherwise it was quick and efficient. We were given a better car than we expected and all staff were helpful
About QEEQ:10.0/10
I really liked easyrentcars, we saved about $100 with price drop protector. Will definitely use again
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