Renting a car in an unfamiliar country can be daunting, but the staff at this company completely eased our concerns and addressed all our unfamiliarities. Very thoughtful service!
Despite being a global chain, there was no counter at the airport, and only three staff members who didn't speak Chinese and had heavy English accents, making it hard to understand what they were saying.
“Recommend car rental to everyone who would like to explore many places and travelling with families”
About Europcar:8.0/10
Overall, the pick-up and drop-off were smooth, though I had to spend 10 minutes to find the representative from Europcar and another 15 minutes to complete the paper work.
It would have been great had the representative informed me about the nearest petrol station, from where I could fill the fuel tank and drop-off the car. I came all the way to the drop-off point, but couldn't find any fuel station on my way; Had to search for fuel stations and go back again, to fill petrol, wasting precious 20 minutes in the process and also ended up paying fine to the airline, for delayed check-in.
About QEEQ:8.0/10
Overall booking process and communication were good.
“Great car. Efficient staff. Fast and smooth process,”
About Europcar:10.0/10
The staffs were helpful and efficient. They were holding our name at the airport arrival hall which made us fspot them easily. Cars were clean. Pleasant experience!
Like: Explore and experience urself, you definitely will come again... Dislike: The car back storage door can't open in front of the front seat. Need to repair before sending to customer.
Like: I like that the staff was around to receive the car when we pull up to the drop off area. Dislike: We had difficulty locating for EasyRentCar counter/contact person. Then we walk up to someone with Europcar and only to find out that they are the same people/company.
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Customer Service
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View more >Dislike: The car back storage door can't open in front of the front seat. Need to repair before sending to customer.
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View more >Dislike: We had difficulty locating for EasyRentCar counter/contact person. Then we walk up to someone with Europcar and only to find out that they are the same people/company.