The staff claimed they recorded a video of the car windows and took photos, but when switching the car, they required us to provide evidence of existing scratches on the vehicle. Make sure to take comprehensive photos of the entire car, including the undercarriage and windows. Since we picked up the car at night, our photos of the windows weren't clear, and they pointed out a small white spot on the glass. Please thoroughly record videos and take multiple clear photos as evidence.
The vehicle was outdated, and I had to wait a very long time, at least 20 minutes, to pick up the car. Make sure to take a detailed video during pick-up. It's recommended to wash the car before returning.
There was no one holding a sign to meet me at the airport exit. I called and they said they would arrive shortly, but they didn't have a sign. It took 40 minutes before we finally connected.
The deposit was not refunded even after 3 months of returning the car. No one handled the negotiations. The car rental company did not respond at all, and the after-sales service of the rental platform also did not address the issue.
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