The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.

The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.

Customer service was prompt in responding to my query about double charges.

When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.

Very good service.

Booked outside normal hours . The agent had to pick me up at 7: 00 but was late. Consider opening up earlier. I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day? Pick up at 7:00 and returned it at 4:00? Rental for 23 days.

The van didn't quite meet my expectations, it was the lowest model of its kind and had some issues but it got us where we needed to be. We had an issue at pick up, i asked that the driver meet us at 7am but staff advised 715 or 730 would be better based on our airport arrival time and I said we would be there sooner as we didn't have bags to pick up. As it turned out, we had to wait 30 minutes for our ride with our 5 children in an area that had no seating. FRUSTRATING! Then they presented us with a rental agreement form that had all sorts of extra charges for out of province or out of country travel and the gas comes at whatever its returned with which is a first. The overall score of 8.7 does not truly reflect the experience.