We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country.
1: Quirky que-system and non working mandatory self service stations
2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards.
3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£.
4: Pushy staff trying to push the “hire-car-fuel-scam”
5: Pushy staff trying to push on you a more expensive car.
Car, car return and everything else was very satisfying.
“They tried to make me pay four times more for a car the size that I had booked. It felt like a scam.”
About Europcar:5.0/10
The car was good but service was terrible. It took two hours to check in and they tried to make us pay four times more than the agreed price for a car that was big enough. I would not recommend this company
Waited a long time queueing to collect car, with only a few desks open, even though it was late morning and still a busy time of day.
Car smelt of smoke from previous driver / passenger(s). Some marks on the vehicle weren't evident on the driving away paperwork. This delayed the onward journey as had to get staff to look and acknowledge the other scratches etc.
About QEEQ:8.0/10
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Customer Service
Pushy staff at Europecar at Manchester Airport.
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