I changed 4 cars to get one good

o.moraru

Portugal

Reviewed: Thu, Jul 25, 2019

About SURPRICE RENT A CAR: 5.3 /10

The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.

About QEEQ: 7.0 /10

Full Size Van | Mercedes-Benz Vito or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

S.Campos Soares

Portugal

14 day rental

Small SUV | Renault Captur or similar

Reviewed: Sun, Jan 7, 2024

“great experience”

About SURPRICE RENT A CAR: 10.0 /10

very good service, car, price, location, friendliness!

About QEEQ: 10.0 /10

C.Castelo

Portugal

1 days rental

Economy | Seat Ibiza or similar

Reviewed: Tue, Sep 3, 2019

“They should have more staff knowing that August is very busy. We 2 hours to get the car is madness.”

About SURPRICE RENT A CAR: 8.7 /10

This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans

About QEEQ: 8.0 /10

C.GONZALEZ

Portugal

1 days rental

Small SUV | Nissan Juke or similar

Reviewed: Sun, Aug 4, 2019

“beaucoup de désagréments ,mieux fait d'aller à la concurrence classique”

About SURPRICE RENT A CAR: 6.0 /10

difficulté à trouver la personne de surprice pour retirer le véhicule, alors que la concurrence se trouve facilement, longue attente attente pour remplir la navette pour aller à l'agence, séparation des familles à l'aéroport, les conducteurs uniquement autorisés à prendre la navette, longue attente à l'agence pour prendre le véhicule prise d'assurance supplémentaire à suprise alors que j'avais pris un assurance tout risque chez vous

Gerard

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Jul 29, 2019

“Never again”

About SURPRICE RENT A CAR: 6.0 /10

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

About QEEQ: 8.0 /10

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !