Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email.
The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money
About QEEQ:10.0/10
Good easy experience apart from incorrect information emailed about pick up location
The whole experience was easy and quick. they made us feel very welcome. The car was excellent. I have never driven a corsa before and was pleasantly surprised.
They infact went above and beyond as I stupidly left my phone in the car and Samantha came into the terminal and handed it to security so I could get it before my flight.
About QEEQ:10.0/10
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Customer Service
Great customer service just a couple of niggles
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