“The information supplied by easy car for the transfer location was extremely poor.”
About GOLDCAR:4.3/10
Gold car were understaffed and did not answer there phone for over an hour, when they did answer the phone they were extremely unhelpful. The car seats were dirty. I will never use gold car again
“Hidden charges such as Flex Fuel and Additional Driver”
About GOLDCAR:6.7/10
The GOLDCAR representative insisted that we were required to pay an additional charge for "Additional Driver" and "Flex Fuel" even though our Easyrentcars.com reservation said that we would owe $0.00 upon vehicle pickup. When we asked why we were required to pay this, the GOLDCAR rep told us that is how the reservation came through even though he couldn't show us on the paper.
As always, you never really know if or how to do the insurance. I paid for it through the booking site and the counter denounced the insurance and sell their policy. Luckily, I have never had to test it. The deposit seems crazy, I don’t remember this from any other rental company
Never ever again. The customer service was absolutely irespectful towards all customers.extra bills extra fees.
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