Won't use again very dissatisfied I'll stick with hertz

No entiendo cómo la franquicia que te bloquean tardan en devolverla de 10 a 30 días cuando lo entregas bien y debería ser al momento; al igual que el depósito que te cobran por si no entregas el coche con la gasolina correcta

Bien

They take your money straight away then say it can take over 30day to get it back so which mean I will have to pay interest on my card for it with I think is wrong

The pick up was not in the terminal but outside a car park with a courtesy bus to the site. We were an hour early but they wouldn’t let us collect the car ... we had to stand outside in the heat with nowhere to sit and no toilets or drinks available. Air con in the container office was broken so hot inside too. The car was badly scratched which wasn’t a problem but they hadn’t noted the damage under the front bumper, we had to point that out and request it was noted on the documents. Pressure selling for additional insurance.

Booking was good, price protector worked and dropped the price. But we didn’t receive any instructions re collection and had to phone and then wait for an email to know where to collect the car. Booking needs to be explicit about collection point. It was not in the terminal as indicated.

Pick up was fine. However when u drop off, record go will look for damage meticulously, even if not visible to naked car, they want a claim. They will try and make out dirt is damage. So be careful take pictures of any scruffs and dents and even the smallest scratches.

Although I could not fault the car itself, I was extremely disappointed with the hidden costs, namely over-priced fuel and a whopping €1100 deposit, with a 30 day wait for a refund. Oh, and an attempt to upsell over-priced car insurance.