On the day of pickup, I was informed that there was an issue with the vehicle and they couldn't fulfil the rental agreement. They also couldn't provide a car of the same class. Despite promising to contact the platform to cancel the order, no action was taken, resulting in my rental fee being charged for several days without a refund to date.
This agency is not in the terminal. After I called, someone came to pick us up in an unmarked car and brought us to a used car company where they did not appear to have a car for us and found a car in a different class, which they affixed license plates to in front of us. Car was not clean. Tried to have us pay for an additional driver which was included in our rate.
“Excellent staff, who truly cared about cutomer service”
About UCAUTO:9.7/10
Great job! Thank you for hooking us up with an upgrade when the booked vehicle had issues.
About QEEQ:9.0/10
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