This is the second time we booked a car thru Alpha Car Hire. The first time around was a very good experience, hence the reason why we went with them again this time around, and they did not disappoint. Very easy to deal with and their staff are super friendly. Will definitely use them again in the future.
The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).
I do not recommend this car rental company because their pick-up location is not at the airport. You need to take the company's shuttle to a place several kilometers away to pick up and return the car. Other car rental companies have pick-up and drop-off spots at the airport, which means this one delays your trip by at least 40 minutes. Moreover, the shuttle back to the airport does not leave immediately but waits for more passengers. This caused me to miss my tax refund at the airport, which was really a waste.
“The car was perfect for our needs and the price through QEEQ was by far the best price.”
About Alpha Car Hire:10.0/10
The car was perfect for our needs and the price through QEEQ was by far the best price we received for a comparable vehicle.
The staff at Alpha were great, very efficient and very friendly.
car is good, condition of child seat was really bad.
Counter staff are not friendly and welcoming at all.
anyway overall I am happy because of car's condition, good value for money. No any other issue to mention.
“Customer service is quick, knowledge and helpful.”
About Alpha Car Hire:9.3/10
Very good overall except the pick up and drop off location is far away from airport and need to wait for shuttle bus to transport to and from the airport.
The car condition is excellent.
About QEEQ:10.0/10
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