Everyone at counter and shuttle were all very nice and helpful. The only small thing was that with the cold conditions the car was washed and there was much ice buildup in the wheels. I needed to pull over and break ice from wheels then everything was ok.

Booking worked well, price seemed good and didn't have the price drop to where the price was adjusted.

As a car rental service, i believe the car rental service should be offered on a 24/7 basis. I had to return the car at 5:30am on 31/12/2019 before they opened shop and had to pay almost CAD20 to UBER to get back to the airport. Not cool at all.

Small operation at YYC, they bring the car out front when you pickup. Friendly, fast service. Car seats had some stains from previous renter but was not dirty. They cleaned as much as they could.

Although we booked Honda Civic but we've got KIA Soul but the car is really new, about 1xxx KM. Drop Off is so fast but on pick up, we need to wait for car cleaning like half an hour since I thought it has just returned to Routes. Also waiting to be picked up at the airport is quite long.

fast, smooth and all details are provided. Love it.

Great vehicle, pricing, and customer service. It would have been helpful to have a snow brush in the car. I will definitely use their services again.