Terrible, I booked a VW Golf and they gave me a Chevrolet Beat.

Me entregaron un coche que no tenía un motor potente

Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.

La experiencia con QEEQ siempre ha sido satisfactoria pero no hay comunicación entre cliente, aseguradora y QEEQ, ya que esto que me paso que me solicitan dejar un desposito de 14,000 USD o pagar un seguro cuando ya lo había contratado NO DEBERIA DE SER. Por lo que pido la devolución de esta cantidad porque al final pague DOBLE SEGURO. Adicional se me habia hecho saber que tenia un bono por 30 USD en mi proxima reserva y cuando hice este reserva esta posibilidad de uso no me fue posible aplicarla. Espero devolución del este pago doble de seguro.

Car was super basic, USB port broken, came w 1/2 tank of gas aand was scratched and dented all over. It ran fine and got us A to B without any issues. Mandatory (allegededly) EXTRA insurance cost more than 2.5x the rental price agreed by QEEQ

Platform is fine, research into ACTUAL price is needed.

My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.

Europcar was very misleading about needing to have insurance after my booking online indicated that I just needed to show proof of insurance. I will not book again through either of these companies.