Initially stressful, redeemed by a lovely manager at Rabat Airport office.
Gareth Irvine
Morocco
Reviewed: Wed, Aug 14, 2019
About AVIS:4.7/10
The airport desk at Marrakech upgraded our booking to an automatic vehicle without any choice being given, this resulted in a higher than expected deposit being taken. They also refused to charge my card in local currency, and used an unfavourable exchange rate in Euros. The car was not in a great condition, it had high mileage for a rental car, and it later transpired had a fault with the starter motor that had been disguised at pickup. It was also the smallest Economy vehicle we have had in 4 rentals this summer by far.
This all resulted in a more stressful than needed journey in a new country for our family.
However, the Rabat airport office resolved all of this superbly once we had arrived in Rabat by changing the vehicle for the category of our original choice to a much newer car and better condition.
The review scores relate to the original car from Marrakech airport. At the time of writing, no compensation has been offered or discussed with AVIS, despite an email to the Morroco reservations office.
About QEEQ:10.0/10
Booking was simple and straightforward on the app. The Price Drop Protector worked well. And saved us about 10%!
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Customer Service
Initially stressful, redeemed by a lovely manager at Rabat Airport office.