Considering the high volume of customers they were dealing with on both my pick up and return, they really couldn't have been quicker or more efficient. And they were quite friendly as well!!
About QEEQ:10.0/10
I've used various car rental websites in the past, always searching for convenience and value for money. Easyrentcars.com is my new favorite!!
Thanks for a great service and please keep up the good work!
We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.
After returning the car, we received very few damage receipts and information about the subsequent repair process, which made us feel very worried and uneasy.
“I will not use Easyrentercars again based on these two experiences.”
About Alamo:7.0/10
They rented us a car without working headlights. We discovered the problem on our second evening (of five day/nights) and had to drive back on tiny Irish roads with almost no lighting. It was terrifying. When I called the next morning, they told me to go get them fixed and that I would be reimbursed. We were in a tiny village on holiday so we just decided to forgo that experience. We didn't drive at night again but that was quite inconvenient. I would like to get a partial reimbursement since I do not consider this a fair or reasonable rental situation.
Staff was excellent, no hassle, easy pick up and drop off, provided shuttle service directly back to airport hotel after drop off.
About QEEQ:10.0/10
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