Excellent value for money from EasyRentCars; poor customer service from Europcar.
T.Gornall
United Kingdom
Reviewed: Thu, Aug 15, 2019
About Europcar:7.7/10
The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.
About QEEQ:10.0/10
Very easy process and by far the cheapest car hire I could see online.
I booked a car, and after waiting for 3 hours at the pick up location (Edinburgh airport) I gave up and cancelled. There were 100 people waiting with two people on point (8 open desks!). Surely you knew what was going to happen??? What a shambles!
Like: great service and friendly staff Very helpful Car was easy to drive and very economical Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service
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Customer Service
Excellent value for money from EasyRentCars; poor customer service from Europcar.
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View more >Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service