Booking, car, drop off all very good. Staff at Maggiore counter trying hard but understaffed, failing systems and lost paper work resulted in a wait of nearly an hour before we got the keys. Then they were clearly under instruction to sell insurance extras, which annoyed customers and caused even longer delays.
The car was not a jeep compass enten thugh there was several at the Pick up spot. There was 5-6 damages, the first staff member had a lot of pictures of the damages. And when I returner the car, they wanted we to pay for One of those damages.....only because I had several pictures of the car from the Pick up date, I managed to get through the drop off circus!!
“Very slow collection of rental at Bologna Airport- desk seemed highly inefficient
It took 60 mins”
About Maggiore:8.0/10
Please improve the initial process for collecting car
About QEEQ:7.0/10
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Customer Service
All else good but pick up process disastrous
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