1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d.
I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund.
2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.
The counter was right at the airport and we found it quickly. The lady at the counter was uncomfortable, spoken in silence, and could not understand. In the end I got a completely different car than I had booked. Instead of picking up the car we also found quickly. The car was a little dusty inside but otherwise okay.
Good company, but signs led us to doing quite a lot of searching. Please tell other customers it is on the top of the parking block and the airport exit number.
“Generally good but let down by lack of staff at pick up and return point.”
About ecovia:7.7/10
Too few staff, those there were good, but unable to meet the demand hence slow service.
Parking in ecovia area limited, had to double park, nobody there to check vehicle in.
About QEEQ:10.0/10
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highly disappointed with ecovia service
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