When I arrived at the Chic Car counter, they refused to give me the vehicle because the English name on my rental order (in Pinyin) did not match the English name on my ID. After negotiations between the Zuzuche staff and them, and providing an email proof that I am the same person, they finally gave me the car. The Zuzuche staff were very reliable and efficient. I will definitely use their service again next time.
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