Completly incompetent staff had no idea about anything. Said i had to pay 853€ although that amount included the CDW fee and would have been only blocked. Restarted the system and called her collegue twice cause she thought there was a mistake. Was overstressed by the three costumers she had to handle. Wrote down the wrong parking slot so i lost another 5 min. searching for the car.
At drop off they told me on weekends not the Europcar staff is on duty but some third party company.
In the end Keddy (Europcar) charged the airport fee, although the voucher says "Taxes and surcharges included" and at the same airport and also booked through easyrentcars AVIS did not charge anything.
The car was ok, but nothing more.
Highly not recommend.
Very satisfied. Initially reserved an S60, but it wasn't available. The staff recommended an A5, but it required an additional 26 euros per day. The car was in excellent condition.
extra airport fees, which were not mentioned anywhere in the booking process
About QEEQ:10.0/10
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Customer Service
Keddy staff on weekends at airport incompetent
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