The staff were very nice. However, there was a small hole in the front windshield when returning the car, seemingly caused by a small rock. We didn't notice this when picking up the car, and ended up paying 120 AUD for the damage.
Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
I waited a red shuttle at pick-up point for more than 15 mins. I wasn't happy with that. By the time I got my car, it was already 7:45am. My schedule became very tight because I had to get on the ship by 8am and I nearly missed it.
Please think about how to organise for picking up a customer having a booking from 7am.
“Excellent little car which suited our purpose and cheaper than quoted”
About Atlas:9.4/10
Like: Great little car, easy to drive and very responsive. Handled the roads and hills with ease and was very responsive. Great brakes. Dislike: The steering wheel seemed to have a little bit of play in it.
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Customer Service
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View more >Dislike: The steering wheel seemed to have a little bit of play in it.