Turned up to counter and learnt no car had been booked from AVIS.
P.YEUNG
South Korea
Reviewed: Wed, Aug 28, 2019
About AVIS:8.7/10
Poor communication between Avis and local dealer. If we are poor in korea speaking, we could not get A car during the trip. With the excellent service of the counter staff, we finally got A car which was given up by other client at that time.
I booked it at 3am on a Saturday to have my car picked up on Sunday with payment paid in full online. By the time I got to the pick up, they said they never received the booking. So they did not have the model of car I reserved for me. Furthermore, because they did not receive the booking from Avis/ EasyRentCars, they had me paying again and refunding me when I drop off which I did. But they couldn't refund it on my card, and I had to go back in to reconfirm that the transaction of payment was cancelled. Overall, service was good. Just that when I was picking up, the lady wasn't super nice about it despite I had all my document proofing my booking. She told me to talk to Avis myself. It was frustrating.
About QEEQ:10.0/10
Pretty good and easy
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Turned up to counter and learnt no car had been booked from AVIS.
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