The postcode from Hertz bolton where i pick up the car from Manchester road on maps is not very accurate and it makes harder to find the location, a bigger banner on the main road will solve this!
Thought we would be getting a corsa with air con but got a yaris with no air con.
No return instructions and it took three attempts to find the return area as labelled hertz not firefly
“Great price . Great upgraded car; very economical; great service overall !”
About Firefly:9.7/10
A great upgrade ,so appreciated .Abit of anxiety due to yellow service alarm light being left on ,but reassured on contacting hertz & speaking to mechanics . If aware of the cars economy on fuel would have chosen to bring back full as only got just below half tank instead of empty & am on very tight budget as retired nurse !
About QEEQ:8.0/10
Great service after the confirmation came through & I phoned hertz to confirm my booking ;am still a little wary of ' great deals ' on the internet ! Will definitely use your company again & have already recommended you !
“Don't forget your credit card, they rib you blind”
About Firefly:7.3/10
I didn't like having almost £200 taken from my bank for petrol that I didn't use and then being told it could take 7-10 days for my money to be put back into my account. It didn't take 7-10 days for you to take it. When the man checked the car and the tank was full itcould have been filled up ifneeded then and only the amount needed to fill the tank taken from the customers account.
Like: We got a better car than anticipated (5 door rather than 3). The lady serving us was very friendly. Just a bit confusing how it's in a corner of Hertz - not everyone would realise that's where you pick up from. They were very understanding about us picking up the car late. Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.
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Customer Service
Good and value for money
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View more >Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.