“Awesome family car rental experience in Langkawi!”
About Kasina:9.3/10
Our rented car model was perfect for the trip, though things for improvement with regards to the car would be a faulty rear sensor (affecting the parking process) and faulty left/right signal sound (working normally, though no internal car sound on usage). Otherwise Kasina's staffs were very professional and friendly throughout the collection and return process.
The car hire was good and fair priced, But the pick up process was so slow, I spent longer waiting for the car than I did on the flight!!( time spent flying=45 min. Time spent queuing 58 min) Other companies ask all the questions during the booking process, before you arrive, show ID, swipe card then hand over the keys... honestly you can do better!
Your colleague was apologetic and super friendly so not her fault, just seemed like the process.
No clear indication of their counter at the arrival hall, so we missed it and we have called them at the airport exit.
About QEEQ:10.0/10
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Customer Service
Good Customer Service
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