Great booking process and value, however the car could have been better cleaned + shorter wait time
Travel4Work
Canada
Reviewed: Sun, Sep 8, 2019
About Routes:7.3/10
The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.
About QEEQ:10.0/10
Great and easy booking process, overall excellent value!
Horrible wait for shuttle at airport (40 min)
Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned.
Staff were not friendly and not enough of them clearly.
Very poor company with young untrained staff lacking fundamental knowledge of the business.
I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance.
I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already.
Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
“Routes was very professional when we dropped off the car . The staff JAY was very efficient in his”
About Routes:8.7/10
I sent an email 24 hours before receiving the car to adjust the price because it has been dropped . However no action has been taken ☹️
Recommendation: Routes should enhance its response procedure
Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter. Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Great booking process and value, however the car could have been better cleaned + shorter wait time
Relevant Reviews on Routes Vancouver Airport
Susan Gissing
-
-
-
-
View more >S.Robertson
-
-
-
-
View more >-
-
-
-
View more >Manar Sarsam
-
-
-
-
View more >B.Bone
-
-
-
-
View more >Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!