Easirent Gatwick Airport Review: Pickup/Drop-off Pleasant, Cleanliness Pleasant, Customer Service Poor,......

P.Beddy

United Kingdom

Reviewed: Fri, Sep 13, 2019

About Easirent: 6.3 /10

I had 2 people with limited mobility travelling with me. The car was supposed to be ready from 3pm, and it was 4.50pm when it was ready. 10 minutes for it to be ready became 1 hour. Car was waiting to be cleaned, while other cars that were not waiting for rental were being cleaned. Staff had no interest in expediting the cleaning of the car until I eventually lost my patience. A very bad customer service experience.

Full Size Van | Seat Alhambra or similar

1 days rental

Relevant Reviews on Easirent Gatwick Airport

OgaSir

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Sun, Nov 24, 2019

About Easirent: 10.0 /10

Works well

About QEEQ: 10.0 /10

S.Belkin

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Tue, Sep 10, 2019

“Helpful staff!”

About Easirent: 10.0 /10

excellent

About QEEQ: 10.0 /10

fast and easy

m.fletcher

United Kingdom

1 days rental

Mini | Toyota Aygo or similar

Reviewed: Wed, Jul 24, 2019

“Driven, but dissapointing.”

About Easirent: 7.3 /10

The car had a wheel hubcap missing, dents, chip marks in the paint all around the vehicle and was not as expected. The clutch biting point on this car was at the very top of the pedal and it did not drive as expected.

About QEEQ: 7.0 /10

The shuttle service from Gatwick runs only every 30mins. We had to get a Bus service each time and never got the hotel/rental shuttle as we expected. This location is some miles from Gatwick, more than expected.

D.MORROW

United Kingdom

1 days rental

Compact | Fiat 500l or similar

Reviewed: Fri, Jan 18, 2019

“Not helpful at all”

About Easirent: 7.3 /10

My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.