Had to wait over 45 mins at car hire shuttle drop off/pick up point at Lisbon airport with no shuttle coming. There was no representative at the airport from OK Rent A Car to ask for help so had to phone OK Rent A Car three times who kept saying shuttle would arrive within 10 minutes but after 45 minutes wait we decided to get an Uber instead.

First, there was no information in the booking confirmation or when arriving at the airport to find the pick-up location. Ni signs at the airport or shuttle to the pick-up location that was far away from the airport. We had to walk till there from the airport with our 2 big luggages. We arrived there and queued 2 HOURS to get our car! The line of people watiig and the slowness of the pick-up process and the lack of employees slowed it TERRIBLY. 2 hours later we finally had to car. I DO NOT RECOMMEND this company for the slowness of the process for pick-up and drop-off, as well as a far away location and non shuttle or information provided.

The whole experience was excellent!

Quite helpfull

The car was great, but the company did not list a working phone number to reach them for pickup. After a lot of asking at the airport, I was lucky enough to find someone from another company who had it written down because, apparently, this is a very common complaint.

Very simple to book!

personnel accueillant, et efficace