The car rental price is much cheaper than other well-known companies, but there are extra charges when picking up the car! This company said that the full insurance I bought through the rental website was not theirs and required me to charge 2450 euros as a deposit, which exceeded my French credit card's single transaction limit. Then they immediately suggested that I could charge only 400 euros if I paid an additional 20 euros per day as a fee. So the actual rental cost was 20 euros more per day compared to the booking price on the website! Although overall still cheaper than big companies like Hertz, this kind of trick is very annoying! In my over twenty years of renting cars in Europe, I've never experienced this before; usually, paying for insurance means no deposit required. True to their company name (Surprice=Surprise). The staff was nice, but this trick was unexpected. I saw that everyone was discussing with them for a long time, and the waiting time to pick up the car was quite long. I recommend not renting from this company.
El personal super atento, el vehiculo estaba en perfectas condiciones, no tenian el modelo reservado pero nos dieron uno superior por el mismo precio. La recogida tardo un poco más porque justo acababan de abrir el mostrador y había cola, pero la devolución fue instantánea, sin problemas, todo facilidades. Para repetir.
“Easyrentcars was amazing- Surprice rental was less than accommodating”
About SURPRICE RENT A CAR:7.3/10
Surprice staff was rude and did not want to help us what so ever. They told us if we wanted to extend our reservation ONE DAY, that it was going to cost 600euro... not total- 600 additional euro for one day. They were trying to take advantage of two young American girls in a foreign country. Thank god easyrent cars helped us with their excellent customer service and speedy responses.
About QEEQ:10.0/10
Easy rent cars.com saved us- we had to change our itinerary and extend our trip one full day. They were so quick with their responses to emails and helped us book another day with the car.
La voiture réservé n'était pas celle reçu au Portugal.
Une attente 1h30 sur place c'est horrible, peu de chaises, pas de place. Faire attention sur tout sur place.
“Personnel très agréable et formalités très claires. Prise en main du véhicule rapide.”
About SURPRICE RENT A CAR:9.7/10
Personnel très agréable et formalités très claires. Prise en main du véhicule rapide. Véhicule en excellent état
About QEEQ:8.0/10
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