We notified the car rental company in advance about picking up the car late, but were told that there were no cars available unless we paid £15 per day for an upgrade. Even though we had already purchased full insurance through the platform, the rental company still forced us to buy additional insurance for £39 per day. Additionally, although we booked a vehicle with a full tank policy, a £95 fuel deposit was still taken. Without purchasing the additional insurance, our Visa card was not accepted; after paying £195 for the insurance, we didn't need to upgrade the car, place a deposit, and our Visa card worked fine.
After using the car for 2 days, we refueled according to the rental agreement but ended up putting in the wrong type of fuel. On February 26th, with the help of passersby, we contacted the rental company. A rescue team arrived in the afternoon but couldn't fix the car and transported us to Bath, promising to pick us up the next morning to exchange the car at a nearby airport. The next day, we waited on the streets of Bath in below-freezing temperatures until 5 PM when the rescue team finally arrived. At this point, it was too late; we had to drive to our next destination, Windsor, for 3 hours in the night, which was too much for me as a 62-year-old. We canceled the rest of our trip and, with the help of passersby and the rescue team, took a bus back to London. We request the rental company to: 1) Apologize and compensate us for the suffering; 2) Cover the following economic losses: 1. Refund the Windsor accommodation fee of ¥627.98 for the 28th; 2. Refund the £26 transportation fee (since we had already purchased return tickets for March 1st, the £26 incurred on the 28th should be covered by the rental company); 3. Refund 2/5 of the rental fee; 4. Refund the so-called upgraded insurance fee of £195; 5. Refund the corresponding fuel deposit.
“Disappointing customer service on refunds, guess there hoping customers forget and keep profits.....”
About Easirent:7.7/10
Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944
The car had a wheel hubcap missing, dents, chip marks in the paint all around the vehicle and was not as expected.
The clutch biting point on this car was at the very top of the pedal and it did not drive as expected.
About QEEQ:7.0/10
The shuttle service from Gatwick runs only every 30mins. We had to get a Bus service each time and never got the hotel/rental shuttle as we expected. This location is some miles from Gatwick, more than expected.
The car (a peugeot 308 Auto) was very good apart from the fitted dash cam which was only stuck on the windscreen, kept coming unstuck and swinging under the mirror. Had to tuck it under the mirror in the end as was a distraction. Take photos of any marks/damage to wheels or bodywork before accepting car to prove innocence on returning. To be fair, Ben suggested that I do that for my protection. Also the Service warning light kept coming on suggesting a service was overdue but still a nice car.
About QEEQ:8.0/10
New to me but the Price Drop Protector worked well on my original booking (Fiesta) but was of no use to me as I had to change the car at the last minute. Great idea though.
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